Improvement Plans
Every day we work with the certainty that we can be better and deliver the best version of ourselves as an organization, by providing a service with the highest quality standards.
Under this premise of continuous improvement, we have focused our efforts on our customers, our people and our assets, with digitization as a lever for transformation and development:
1. We are digitizing the client thinking processes, taking into account their active role and their new requirements, with the aim of improving their company experience. Through these improvements we have optimized the service linkage by reducing documents and times, as well as offering a closer and coordinated interaction. We have also significantly improved communication and user interaction so they can learn about programmed energy outages and those that are not.
2. Our team is acquiring digital skills, consolidating a digital culture and adapting to new market needs. Technologies such as Big Data, Machine Learning and Virtual Reality allow us to continue optimizing our processes to offer a better service.
3. Our assets digitalization is implemented by encouraging the use of new technologies, such as the 4.923 remote control devices that were installed in the network, the 42.485 smart client-meters in urban and rural areas, as well as the use of drones to decrease by 65% inspections times when searching infrastructure failures.
