Need help with the Private Area?

Please note that each ID number, email address, and mobile number can only be used for one registration.

Individual Registration: 

1. Click: here 
2. Enter your ID type and number, email address, or mobile number.
3. Complete the requested information, create your password, and accept the Terms and Conditions.

🔓 Complete the registration process.

Your registration will be completed immediately or, if applicable, you will receive a verification code via SMS. After entering the code, you will receive an email to activate your account. You will have up to 48 hours to complete the activation.

Business Registration: 

1. Click here.  
2. Fill in your information, create a password, and accept the Terms and Conditions.
3. Enter the verification code you receive via SMS. (If you do not receive the SMS within 5 minutes, request it again.)
4. Activate your account through the link sent to your email. You will have up to 48 hours to complete the activation.

Each ID number, email address, and mobile number can only be used once. If you are notified that you are already registered, please follow these steps:
 

1. Check whether your ID number is already registered 
Click here and enter your ID type and numbero.

✅ If the email address and mobile number displayed belong to you, please recover your password here.

❌ If you do not recognize them, email us at  soporte.canales.digitales@enel.com we can help you delete the profile and allow you to register again.

If you have entered the information correctly and see the message, “The information provided is incorrect. Please review and try again,” this indicates that your ID number is not registered. Continue to Step 2

2. Check whether your email or mobile number is already registered
Clci here and enter your email address or mobile number (including the country code, for example +57MobileNumber) to verify whether it is already linked to an account.

✅If you can continue with the process, it means it is already registered.

Recover your password, log in, and verify your information in the “My Profile” section.

❌If the system displays the message, “The information provided does not exist. Please verify and try again,” your email address or mobile number is not registered.

We invite you to recover your information:  

1. Recover username: 
Click here and enter your ID type and number: 
 

✉️ If you need to update your email, you will receive an SMS to your registered mobile number. Enter the code and then provide your new email address.

📱If you need to update your mobile number, you will receive a code in your registered email. Enter the code and then provide your new mobile numberr.

2. Recover password: 
Click here and enter your email or mobile number (with country code, e.g., +57MobileNumber) that is registered. 
 

✉️ If you use your email, you will receive a code in your registered email. Enter it and create a new password. 

📱If you use your mobile number, you will receive a code on your registered mobile. Enter it and create a new password.  
 

Please keep the following in mind when logging in:

• Make sure there are no extra spaces at the end when entering your username or password.
• Use the “show password” option to ensure you are typing it correctly.
• If you enter the correct information and see the message “pending confirmation,” refresh and try again.

Click here and enter your ID type and number:

✉️ If you need to update your email, you will receive an SMS on your registered mobile number. Enter the code and then provide your new email address.

📱 If you need to update your mobile number, you will receive a code in your registered email. Enter the code and then enter your new mobile number.

Click here and enter your registered email or mobile number (with country code, e.g., +57).

✉️ If you use your email, you will receive a code in your registered email. Enter it and create a new password.

📱 If you use your mobile number, you will receive a code on your registered mobile. Enter it and create a new password.

1. I don’t have access to the registered email or mobile number

Please email us at soporte.canales.digitales@enel.com, confirming your ID number, the email address you no longer have access to, your mobile number, and your account number.

We will help you restore access to your account so you can update your information in the Private Area.

2. The message “The information provided does not exist. Please verify again” appears

If this message appears, click here and enter your ID type and number to check the registered information (email and mobile number). This will allow you to recover your password using the correct details.

Refresh and try the process again. Please remember:

✉️ If you need to update your email, you will receive an SMS on your registered mobile number. Enter the code and then provide your new email address.

📱 If you need to update your mobile number, you will receive a code in your registered email. Enter the code and then enter your new mobile number.

To link your energy account, enter the customer number and only the meter digits that appear after the hyphen (this information is on your bill).

Once you link your account, refresh and go to the “My Accounts” menu to verify that it is displayed correctly.

Remember that you can link multiple accounts, whether you are a tenant or a property owner, from the “My Accounts” menu under the “Add Account” section.

If you encounter any issues while linking your account, please contact us at soporte.canales.digitales@enel.com, confirming your registered information (ID number, email, and mobile number), the account number you want to link, the meter number shown on your bill, and a description of the issue or error message received.

To remove an energy account:
 

1. Log in here.
2. Click on the “My Accounts” menu option.
3. Locate the account you wish to remove and click on the arrow icon.
4. Scroll down to the section “Do you want to unlink this account?”.
5. Click the “Unlink” button.