Payment deadline for your Enel Colombia bill

If the payment date for your bill is approaching and you think you need more time, you can request it through our Enel Customers App or in the private area of the website.

How to request an extension of the bill payment deadline

We want you to keep your good energy and assist you when needed. That’s why you can now request a payment extension quickly, easily, and conveniently through our digital channels to avoid temporary suspension of service and without the need to go to the service center.


Requirements for requesting the extension

Have financial services, i.e., Crédito Fácil CODENSA.
The bill cannot be overdue based on the second payment date.
The bill must not have an outstanding debt or be under legal collection.

Request it through the Enel Colombia App


Or in the private area of the website