Why am I without power?

Electric power is always present in our homes: it allows us to prolong the day and take advantage of the night to carry out our activities. However, there are times when the light goes out when we least expect it.

These faults can be associated to factors such as climate change, vandalism or simply technical problems in the electrical substation. Depending on the situation, we can restore the service promptly.

If there is a power cut, don’t panic!

There are several causes following a suspension of the electric service: a fallen post, heavy rain, a tangled kite, a discharge, all these unforeseen events can cause failures in the power supply. To restore it our technicians are always ready and willing; however, the promptness with which they can perform the work depends on the magnitude of the damage or if a change of infrastructure is required. In addition, engineers and firefighters must control the technical or structural hazards prior to correcting the fault, and it is also necessary that the climatic conditions are appropriate and the environment is safe for our workers, because if it is raining it is not appropriate to manipulate the electrical networks.

When a suspension occurs in the energy service, different inconveniences may arise. At Enel Colombia, we want you to know what actions you can take in the event of an electrical failure, and thus prevent damage to your appliances when reconnecting.

When a suspension occurs in the energy service, different inconveniences may arise. At Enel Colombia, we want you to know what actions you can take in the event of an electrical failure, and thus prevent damage to your appliances when reconnecting.