Codensa will change business hours at its service centers for Cundinamarca customers

• The changes in the business hours of the branches in the department’s different municipalities will be made as of next Friday, September 1, 2017.
• Thanks to these changes, CODENSA will extend its time availability for in-person service of Cundinamarca customers by 266 additional hours per month.

In order to extend the availability of its service centers and improve customer service in Cundinamarca, CODENSA will change the business hours of its offices in the department's municipalities as of next Friday, September first. Through these changes, the Company will add more than 260 hours per month of in-person service for Cundinamarca customers.

In order to determine the changes made, the Company conducted a careful study in which it identified the hours demanded most by customers in each of the municipalities.

The main developments to be implemented include nine service centers that did not open on Saturdays before; now they will be operating on that day from 8 AM to 1 PM. The municipalities that will benefit from these changes are: Anapoima, Choachí, Gachetá, Puerto Salgar, Cáqueza, La Mesa, Facatativá, Fusagasugá Centro and Girardot. This decision will allow customers, who do not have time during the week, to run errands and carry out procedures on the weekends.

In addition, other significant changes include the office hours in the municipalities of Pacho, Guaduas and Villeta, where there was no service on the business day following Sunday or a holiday. Now, these service centers will open on that day during the hours established for all other business days.

Along with these changes in schedule, CODENSA has continued to modernize its customer service model, in order to reach Cundinamarca's different municipalities and regions through virtual service, such as the 44 virtual offices and 30 public cell phones the Company currently has in operation for its customers in the department.

NEW BUSINESS HOURS FOR CODENSA'S SERVICE CENTERS IN CUNDINAMARCA

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ABOUT THE ENEL GROUP – CODENSA AND EMGESA

CODENSA and EMGESA are part of the Enel Group, a multinational energy company and one of the main global integrated operators in the sector of electricity and gas. The Group operates in more than 30 countries from four continents, generating energy through an installed net capacity of around 83 GW and distributing electricity and gas to a network of around 2 million kilometers. With more than 65 million users in the world, the Enel Group has the largest customer base compared to its European competitors. The Enel Group is the biggest integrated utility in Europe in terms of market capitalization, and it is among the main electricity companies in Europe in terms of installed capacity and reported EBITDA.

Codensa S.A. ESP is a distribution and electric energy sales company, as well as a leader on the market, with more than 3,200,000 clients distributed in Bogotá, 116 municipalities of Cundinamarca, 6 in Boyacá, 4 in Tolima and 3 in Meta. Established in 1997, Codensa has an installed capacity of 10.633 MVA (megavolt amperes) along 69,821 kilometers of high, medium and low voltage networks. The Company generates around 8,000 jobs both directly and indirectly in Colombia.