We have talked about Digital Transformation and how we are integrating digital technology in the different areas of our company, renewing the organizational culture through digital tools to offer a better service to our customers.
In order to share our progress, today we chatted with Elena, our WhatsApp Business star, a project that is already available to you. Read here what she told us:
Enel: Hello Elena, are you reading me Elena?
Elena: That is correct Enel, I read you 🤖🔴.
Enel: Elena, 👋😀. Virtual assistants are a growing trend as they optimize and streamline customer service processes. What do you think of being the WhatsApp Business assistant?
Elena: Hello, I am Elena your virtual assistant and I will be your right hand to report service and public lighting failures 💡, request duplicate invoices, as well as solve and follow up on reconnection and connection cases⚡.
Enel: Is it possible to do all that? They told us that you are #EnelWhatsapp 🧏♀️🤳. So we can talk to you at any time?
Elena: Hi, I'm Elena 🧏♀️.. Save my whatsapp number 316 283 60 92 🤳 and write me whenever you need to.
Enel: How wonderful to have a virtual assistant 24 hours a day… 👏👏
Elena: Save my whatsapp number 316 283 60 92 🤳 and write me whenever you need to.
… Please write your question, I am here to help you.
Enel: I find you very useful for questions about the neighborhood… Can we neighbors ask you about scheduled outages?
Elena: I am here for you and your community 😌; ask me about scheduled outages. Write your address so I can inform you.
Enel: Hmmm I'll will ask you later, thank you Elena. And can people already use this new service you work with? 😌🤖
Elena: Add me to your contacts, I can solve any emergency at any time 🤖🏃♀️.
Enel: Even anything I need to know ... about my electricity service?
Elena: I am an energy service expert, I will teach you all about it ⚡🤳.
Enel: We are delighted to meet you. Elena, just one more question, do you think WhatsApp Business will be successful?
Elena: This mission is too important to jeopardize, Enel 🤖🔴.
Enel: And will you do your best to achieve it?
Elena: I'm putting myself to the best possible use, which is all I think any conscious entity can hope to do 🤖🔴.
Enel: Thank you Elena, Oh God, WhatsApp Business is full of stars! 🌟🌑☄🪐