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CONTACT US

Discover the channels that Enel Colombia has for you.

HOW CAN WE HELP YOU?

Explore our digital channels

Private area of the website

ENTER HERE

Virtual service center

ENTER HERE

Customer service chat

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Enel Customers App

Download it on your cellphone, sing up and log in to access information about your account and make transactions and inquiries regarding the energy service from wherever you are.

 

WhatsApp

Save our WhatsApp number 316 890 6003 and write to Elena, our virtual assistant 24 hours a day, 7 days a week.

Contact us

National toll free line 018000 912 115

Customer service line 601 5 115 115

Emergency line 115

Schedule in-person appointments

Schedule a free appointment to visit our in-person customer service points.

LEARN MORE HERE

Find your nearest customer service point

Check here the addresses of our customer service centers.

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Payment points

Where to pay my energy bill? Enel offers several payment locations, find the closest point to you.

DISCOVER HERE