Support Channels
ENEL COLOMBIA SERVICE CHANNELS
Enel Colombia has multiple service channels, designed to offer efficient solutions to each type of customer.
If you are a residential customer (homes, common areas of residential complexes) and need to complete procedures or inquire about your energy service, we invite you to use our digital channels quickly and easily. You can also contact us through our helplines or visit our offices.
If you are a business customer in the regulated market, we invite you to manage your requests and resolve any concerns through our support channels: chat, video calls, helplines, and more.
Contact us here
If you are an individual or legal entity in the unregulated market and have an energy supply contract under this scheme, we invite you to discuss your needs and contact us via WhatsApp.
Unregulated market customers are those whose maximum demand is 55,000 kWh/month or 100 kW of power in a constant hour per month per legalized installation, as established by the CREG, and who purchase energy at freely agreed prices.
We offer support channels 24/7 to resolve any questions or issues related to energy generation.
- Call center: 60 1 6 364 379
- Nationwide: 01 8000 110 128