How do I cancel and disconnect the service?

If you are in Bogotá:

  • For work provisionals with charges under 15 kW connected to the low voltage network, cancellation should be requested through the telephone service line 7115 115.
  • For work provisionals with loads of more than 15 kW and above, it is necessary to file a service request.


If you are in other municipalities of Cundinamarca:

  • Request cancellation at the service centers mentioned.


For all your requests and procedures, always count on the attention, advice and trust of Enel-Codensa.