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Recommendations for Visiting Our Customer Service Centers
At Enel Colombia we offer in-person customer service centers, SuperCADE and CADE service points in Bogotá, municipal satellite offices across Cundinamarca, and virtual assistance kiosks so you can complete billing inquiries, payment agreements, account ownership updates, and technical requests efficiently:
- Schedule Your Appointment Online: Your time matters. Before visiting any of our Service Centers, you can book a priority appointment online free of charge and arrive just 5 minutes before your scheduled time.
- Bring Required Identification and Documents: Please have your Enel Colombia customer account number (located in the upper right corner of your energy bill) and your valid identification document ready, along with any supporting documents required for ownership transfers or technical requests.
- 24/7 Digital Channels Available: Remember that duplicate bill downloads, PSE electronic payments, outage reports, and PQR filings can be completed 24 hours a day through the Enel Colombia Mobile App, our WhatsApp Virtual Assistant Elena, and your My Enel private account.
Dirección:
Autopista Sur # 54 A - 07
Horario:
Lunes a Viernes: 8:00 a.m. a 4:00 p.m.
Dirección:
Av suba # 128 A - 22
Horario:
Lunes a Viernes: 8:00 a.m. a 4:00 p.m.
Dirección:
Av. Carrera 86 # 43 - 55 sur
Horario:
Lunes a Viernes: 7:00 a.m. a 4:30 p.m.
Sábados: 8:00 a.m. a 12:00 p.m.
Dirección:
Av. Calle 57 R sur # 72D-12
Horario:
Lunes a viernes: 7:00 a.m. a 4:30 p.m.
Sábados: 08:00 a.m. a 12:00 p.m.
Dirección:
Calle 145 # 103b - 90
Horario:
Lunes a viernes: 7:00 a.m. a 4:30 p.m.
Sábados: 08:00 a.m. a 12:00 p.m.
Dirección:
Carrera 30 # 25-90
Horario:
Lunes a viernes: 7:00 a.m. a 4:30 p.m.
Sábados: 8:00 a.m. a 12:00 p.m.
Dirección:
Carrera 5a # 30d - 20 Sur
Horario:
Lunes a Viernes: 7:00 a.m. a 4:30 p.m.
Sábados: 8:00 a.m. a 12:00 p.m.
Dirección:
Diagonal 16 # 104 - 51
Horario:
Lunes a viernes: 7:00 a.m. a 4:30 p.m.
Dirección:
Carrera 21 No 169 - 62 Centro Comercial Sttugart Local 118
Horario:
Lunes a viernes: 7:00 a.m. a 4:30 p.m.
Dirección:
Carrera 78K No 36 55 sur
Horario:
Lunes a viernes: 7:00 a.m. a 4:30 p.m.
Dirección:
Carrera 14 # 73d – 14 sur
Horario:
Lunes a viernes: 08:00 a.m. a 4:00 p.m.