My Enel - Private Area

Everything in one place! From the private area of our website, you can easily and quickly manage a variety of transactions and make inquiries related to your electricity service.

We know you like having everything at your fingertips. That’s why we created your private area on our website.

As soon as you log in, you can view your consumption trends graphically, check whether there are scheduled outages in your area, see the amount due on your bill, and quickly identify all the transactions and inquiries you can manage from there

Not registered yet? What are you waiting for?

When you log in, if your electricity account is not yet linked, enter your customer number and the meter digits that appear after the hyphen (you can find this information on your bill).

What can I do in the private area of the website?

Download your bill

View the amount due and payment deadlines for your products and services. You can also access your billing history for up to 12 months.

Open your bill

Separate the charges for the services and products you have with us and pay only the items you require.

Set up a payment arrangement

Get up to date with your electricity bill by paying your outstanding balance in installments.

Submit requests

Manage your petitions, complaints, and claims (PQRs), and we will respond within no more than 15 business days.

Enter your meter reading

Submit your monthly consumption so your bill reflects the actual reading instead of an estimated average.

Stay informed about service updates

Report power supply issues and track their status. You can also stay informed about scheduled maintenance.

Request a payment extension

Need additional time to pay your electricity bill? You can easily request it here.

Pay your bill

Use the PSE button to pay easily and securely.

Access the website’s private area by following these steps:

Frequently Asked Questions

FIND ANSWERS HERE

Scroll down to the “Private Area and App” section as shown below.