Service Request

This stage consists of the joint review of the commercial and technical documentation required to complete your 

standard electrical connections.

Average processing time: The response will be available within a maximum of 3 business days.

New!: To better guide you through the process, we have created a guide for requesting your standard connection so your process will be smoother and without setbacks.

1. Application

You will begin the process by filing the technical, documentary, and commercial requirements necessary to obtain electricity for your project

• Find the E1 application form by clicking here. In this video we explain how to complete it.
• Review all required documents here
• Please note that, as of April 1, 2025, you must submit the new Design Compliance Declaration and Construction Compliance Declaration forms with your applications.
• If you plan to supply the meters, click here.
• To file your project, gather the documents mentioned above along with the E1 form and attach them in the PQR form by clicking here.  If you have questions, we explain it in the following video.
• NEW! Important RETIE Changes: According to Resolution 40304 of July 2, 2025 issued by the CREG, the requirements for construction schemes and electrical designs have been updated based on connection capacity. Review this summary before starting and make sure you comply: Requirements Summary

Important: Your commercial and technical documents will be reviewed, which means you may be contacted at two different stages of the process.

2. Verification of Documents and Requirements to Request Electrical Service

This stage consists of reviewing the commercial and technical documents that describe how a new user will be connected to the Company’s electrical system. It also includes validation of property ownership and confirmation of connection feasibility in the area.

• The response will be sent to the email address registered in the application, and you will also be able to consult it in My Enel

Technical Work Completion Visit

This stage certifies that the electrical installation has been carried out in accordance with the approved technical documents, the characteristics of the standard connection, the consistency of the design and construction, and the applicable regulations, in compliance with the Technical Regulation for Electrical Installations (RETIE).

Average processing time: 5 business days after documentary review approval.

¡Nuevo!: To better guide you through the process, we have created a guide for your technical work completion approval, so your process will be smoother and without setbacks.

3. Final Verification

You will receive a visit from our specialized personnel to verify that your project has been built in accordance with the approved design and applicable regulations, and it will be validated together with the required documentation.

• If you have good internet coverage, the verification will be conducted virtually; otherwise, our specialized personnel will visit your property.
• The response will be sent to the email address registered in the application, and you will also be able to consult it in My Enel.
   

Energization and Meter Installation

This is the final step of your project, during which we will supply electrical service and install the meters in accordance with your connection request, ensuring that the approved work completion inspection reflects no changes from what was approved in the previous phase.

4. Energy Supply and Meter Installation

All necessary internal coordination will be carried out to complete the electrical service connection so you can begin operating your project.

• We will contact you to inform you of the scheduled date for the connection.
• If there are no changes in the technical conditions verified during the work completion inspection, we will proceed with the connection and meter installation.

5. First Bill

We’ve reached the finish line! Once the connection has been completed and the meters installed, you will be able to use your service and will receive your first bill.