new electrical installations 

A standard connection is one that, due to its characteristics, does not require a detailed analysis of network conditions for connection. This category includes small residential buildings, small commercial establishments, and small industrial facilities. 

Special connections are those that, due to their characteristics, require additional analysis in order to be served, such as detailed designs, complex construction works, and network studies to determine connection feasibility.

This process is regulated nationwide by the CREG and standardized for all network operators in the country through CREG Resolution 075 of 2021 and the circular attached to this resolution, CREG Circular 001 of 2023.

To request a special connection, contact us at: activaciones.colombia@enel.com. If you need a standard connection, complete our Procedures and Requests form, attaching the required documents. You may also complete this process in person at our Enel Service Centers.

• Standard connections

The standard connection process has a handling time of 12 business days from the date of application filing.

• Special Connections

Processing times depend on the stage of the process you are in:

o    Feasibility studies: 7 días hábiles desde la radicación.

o    Low Voltage (LV) Design/Work Completion Approval: 7 business days from the date of application filing.

o    Medium Voltage (MV) Design/Work Completion Approval: 15 business days from the date of application filing.

The connection process procedures are free of charge. Only the applicable rate schedule charges apply for activities such as meter installation and sealing, calibration, meter supply, and connection rights. Of these charges, only the connection rights and installation labor must be transferred to the end user; the remaining charges may be assumed by the builder.

You may review the rate schedule by clicking here.

Yes, you can track your request through My Enel portal using the application number provided at the time of submission. You may also contact our customer service channels.

• Attach all commercial documents indicated in the guide for requesting service conditions
• The Certificate of Title and Ownership for the property is required, as we will verify ownership through this document. Its validity is also important—it must be issued within the last 90 days.
• For all projects with a required load equal to or greater than 1 MVA, submission of the Load Entry Schedule (Section 10 of the guide) is required.
• The feasibility determination has an identification number and an assigned validity period. If the expiration date is approaching and you are not yet ready to proceed to the next phase, you may request a revalidation. Enel will assess whether it is feasible to extend the validity period.

• You must submit your application within the validity period of the feasibility approval. If the expiration date of the feasibility approval is approaching and you are not yet ready, you may request a revalidation. Enel will assess whether it is feasible to extend the validity period. 
• The technical conditions established in the feasibility approval must be maintained. Has anything changed? If so, the previously approved feasibility will no longer be valid, and you must submit a feasibility modification request.
• Attach all commercial documents indicated in the guide, according to the type of project.
• Plans and designs must be signed by the professional who prepared and endorses them. 
• Remember to attach the protection studies and electromagnetic field studies; these are essential.

• You must submit your application within the validity period of the design approval. If the expiration date is approaching and you are not yet ready, you may request a revalidation. Enel will assess whether it is feasible to extend the validity period.
• If something changed during the construction of your project but the feasibility conditions remain unchanged, you must resubmit the adjusted connection project (design). However, if the conditions approved in the feasibility have changed, the previously approved feasibility will no longer be valid, and you must submit a new feasibility request.
• Attach all commercial documents indicated in the Work Completion Approval Request Guide, according to the type of project.
• The Certificate of Title and Ownership for the property is required, as ownership will be verified through this document. Its validity is also important—it must be issued within the last 90 days.
• Make sure your project is constructed in compliance with current regulations, including NTC 2050, RETIE, and any additional standards that may arise during the construction period. 
• RETIE certifications for all components are required. Failure to attach them may result in rejection of the project.