Customer Ombudsman

We are here with you to help you exercise your rights

These are the instances in which you can count on us:

 

How to contact the customer's ombudsman?

You may visit us in our main Chapinero office at Cra.13 # 53-43.
You can contact us in Bogota at 6016060 Ext 6804 / 06 / 07 / 08 / 09
You can contact us by e-mail, writing us to defensor@enel.com for complaints or write us to denuncias@enel.com to report an incident.