Description
Procedure to apply when the customer pays the invoice incorrectly.
REQUIREMENTS
- If the payment was made with an invoice, attach the original invoice.
- If the payment was made via payment terminal, Gtech, Éxito, Redeban, ATMs or any electronic means, attach bank certificate or original voucher issued when paid.
- If the payment was made via a ‘Baloto’, attach the original voucher.
- If the payment was made online, attach the printing screen of the successful transaction.
- For direct debit, mobile banking and/or scheduled payment, attach a copy of the account statement showing the payment.
CONSIDER
*This procedure must be filed, for this reason you must attach a request letter, a copy of the customer’s ID and process it through the Enel-Codensa Service Centers.
