Online Account Registration

Account Number Associated with the User

Número de Cliente (Ej:1234567-8)*

Meter number*

Recuerda que este número lo encuentras en la parte superior derecha de la factura*

User Information

Select the type of the document*

Identification Number*

First name*

Second name

Paternal surname*

Maternal surname

Mobile Phone Number*

Email and Password

Email*

Password*

Confirm Password*

I accept the

accept Personal Data Protection Policy

Required fields *

Legal Notice and Terms of Use

I. General Information

General terms and conditions for accessing and using the Enel Colombia online customer portal.

1. User Acceptance

By accessing and using this website and online account registration portal, you acquire the status of User and express your full and unreserved acceptance of all general terms and conditions published by Enel Colombia at the time of access. Any unauthorized use is strictly prohibited, and Enel Colombia reserves the right to deny or withdraw access to the portal at any time without prior notice to users who breach these terms.

2. Service Modifications

Enel Colombia reserves the right to unilaterally modify these terms and conditions, as well as the presentation and configuration of the online portal, at any time to improve digital customer services and comply with applicable Colombian regulations. Access to the online account registration portal is free of charge for residential and commercial electricity customers.

3. Permitted Use and Intellectual Property

Users are authorized to view, download, and print their electricity bills, consumption history, and account statements for personal and administrative use. Reproduction, distribution, or commercial exploitation of the portal’s software, trademarks, or content without express authorization from Enel Colombia is strictly prohibited.

4. Personal Data Protection Policy (Law 1581 of 2012)

Enel Colombia guarantees the protection and confidential treatment of your personal data in strict compliance with Colombian Statutory Law 1581 of 2012 and Decree 1377 of 2013. The personal contact and identification information provided during registration is used exclusively to authenticate your identity, provide access to your private customer area, send electronic billing notifications, process PQR service requests, and keep you informed about scheduled maintenance or service updates.

5. Security Measures

Enel Colombia implements technical and organizational cybersecurity controls to prevent unauthorized access, alteration, or loss of your personal data. Users are responsible for maintaining the confidentiality of their password and account credentials.