“In Enel - Codensa we give priority to an inclusive care that respects the diversity of people, their characteristics and their rights. That is why we have implemented strategies and mechanisms that facilitate the development and contact of disabled people with us in a concrete and real way”
NEW PARTNERSHIPS IN THE SEARCH FOR AN INTEGRAL CARE MODEL
Aligned with the United Nations Sustainable Development Goals, which we signed as an Enel Group Colombia company to contribute to the reduction of inequality, we have partnered with the Ministry of Information Technology and Communications (MINTIC) to offer people with visual or hearing disabilities 100% accessible care channels, through the implementation of technology platforms such as the Relay Center and ConverTIC, which allow this important group of people to access the company in an easier and more direct way.
Through the Relay Center tool we ensure that people with hearing impairment are treated as a priority by a representative in our Service Centers or through our phone line, and that they can count on a sign language interpreter transmits the message to our representatives and vice versa. With the ConverTIC softwares, visually impaired people can listen to the information that is available on our web portal, making it easier to navigate.
For us, innovation means progress only if it is inclusive in all aspects, so that we can encourage our customers with these disabilities to review information regarding their consumption, billing date, expiration and service number.
“Before, starting a process in the offices of Enel - Codensa was very difficult. Thanks to the implementation of these platforms I have the peace of mind that I can communicate with the representatives without a problem”