New connections
Procedures and Requests Guide
Discover our complete guide for managing procedures and requests related to new connections. Here you will find detailed information about the requirements, documents, and service channels needed to request a new energy account, account separation, and more.
Request submitted by the customer to install a communication antenna on private property.
Request submitted by the customer for specific services that, due to their nature and load, cannot have a meter installed. Applies to traffic lights, road cameras, public lighting, telematics systems, among others, subject to prior authorization from the network operator.
Request submitted by the customer for the installation of a new meter, an increase in contracted load, account separation, or temporary construction service.
Request submitted by the customer for the installation of a new meter, an increase in contracted load, account separation, or temporary construction service.
Request submitted by the customer for the installation of a new meter, an increase in contracted load, account separation, or temporary construction service.
Request submitted by the customer to reduce the contracted load and/or install a meter to regularize the property’s electrical installations.
Request submitted by the customer to reduce the contracted load and/or install a meter to regularize the property’s electrical installations.
Request submitted by the customer when a connection is needed to supply electricity to a property or project under construction.
Request submitted by the customer when a connection is needed to supply electricity to a property or project under construction.
Request submitted by the customer when a connection is needed to supply electricity to a property or project under construction.
Request submitted by the customer to reinstall electricity service at a property where an account previously existed and was canceled.
Request submitted by the customer to reinstall electricity service at a property where an account previously existed and was canceled.
Solicitud que realiza el cliente para solicitar reinstalar el servicio de energía en un predio donde previamente existió una cuenta la cual fue cancelada.
Request submitted by the customer for the removal or installation of meter seals.
Request submitted by the customer for the removal or installation of meter seals.
Request submitted by the customer for the removal or installation of meter seals.
Request submitted by the customer to install a permanent traffic light on a public roadway.
Request submitted by the customer to install a traffic light or camera on a public roadway for a specific (temporary) period of time.
Request submitted by the customer for the installation of electricity service for a period longer than 6 months (events, circuses, fairs, etc.).
Request submitted by the customer for the installation of electricity service for a period shorter than 3 months (events, circuses, fairs, etc.).
Request submitted by the customer for the installation of electricity service for a period shorter than 3 months (events, circuses, fairs, etc.).
Request submitted by the customer for the installation of electricity service for a period shorter than 3 months (events, circuses, fairs, etc.).