You may apply by submitting a request to Enel Colombia pursuant to Decree 2860 of 2013, in compliance with the requirements established therein, which you can find at the link.
Please remember that this request may be submitted through the corporate email address: servicioalcliente.empresarial@enel.com or by calling 601 6000.
To find out your rate, please review your bill under the rate formula and the rate schedule published on the website: www.enel.com.co/es/personas/tarifas-energia-enel-distribucion.html The only way to request a rate change is by calling 601 6000 or by emailing the corporate address: servicioalcliente.empresarial@enel.com.
The change will be processed based on a commercial inspection conducted within the last year.
Rates are calculated monthly, following the parameters established for each variable, as set forth in the Resolutions issued by the CREG. These variables are:
- Generation (G): The cost calculated based on energy purchases.
- Transmission (T): The cost of transporting energy at high voltage; this amount is the same nationwide.
- Distribution (D): The charge for transporting energy within regions, at medium and low voltage levels. This amount depends on the end user’s voltage level.
- Commercialization (Cv): The charge billed for serving end users; it includes billing, meter readings, among others.
- Losses (Pr): A charge applied for technical losses arising from energy transport and for non-technical losses based on each network operator’s recovery index.
- Restrictions (R): A charge that covers the unavailability of the national electric system, as well as payments to oversight and regulatory entities such as the Superintendence of Residential Public Utilities (SSPD) and the CREG.
- Unit Cost (Cu): he sum of the variables listed above, and the total kilowatt price used to bill energy consumption.
Note: There is no fixed charge in electric power service.
The voltage level corresponds to the customer’s metering connection point. On the bill, it appears in the customer information section.
In the case of Enel Colombia, the following voltage levels (VL) apply:
- Voltage Level I: The customer’s meter is connected at low voltage, which may be 440 V, 220 V, or 110 V. The connection assets (transformer) may be owned by the Network Operator, the User, or jointly owned.
- Voltage Level II: The customer’s meter is connected at medium voltage at 11.4 kV or 13.2 kV. The customer owns the assets (transformer), and the substation includes a power transformer, current transformers (CTs), and potential transformers (PTs).
- Voltage Level III: The customer’s meter is connected at medium voltage at 11.4 kV or 13.2 kV. The customer owns the assets (transformer), and the substation includes a power transformer, current transformers (CTs), and potential transformers (PTs).
- Monthly active energy consumption in kWh and monthly reactive energy consumption in kvar, within the billed period record.
- The kWh rate applicable to the corresponding period, according to the rate schedule.
- Applicable taxes, such as surcharge, contribution, public lighting, among others.
- Sanitation charges.
They are electronic devices capable of recording different electrical variables of the customer, as well as consumption over short intervals such as hours or days. These devices are remotely read and remotely managed. The Company has smart metering equipment that allows it to record real-time information on your consumption variables.
It is an account created to group the amounts of five or more member accounts belonging to the same customer, so that the billed charges are transferred to it and consolidated into a single total amount, thereby facilitating payment in a single transaction.
These correspond to each of the accounts that customers request to be grouped together so that payment may be consolidated into a single master account.
A formal request must be submitted through the corporate email address: servicioalcliente.empresarial@enel.com, and the following documents must be attached:
B2B Segment:
- Formal request
- Certificate of Incorporation and Legal Representation issued by the Chamber of Commerce, dated no more than 90 days prior
- Photocopy of the legal representative’s ID
- Name to be assigned to the entity or main account
- Customer Number(s) of the member accounts to be included (minimum of 5 accounts)
- Email address for delivery of the electronic bill or mailing address for delivery of the consolidated bill
- Name, telephone numbers, and email address of the commercial and technical contacts and/or the authorized person’s business contact information for submitting requests or updates to the Company
- The number of member accounts may not be fewer than 5, and the service class must be official, commercial, or industrial
- The accounts must be under the traditional billing scheme
- The accounts to be included must be current and in good standing
B2G Segment:
- Name to be assigned to the entity
- Customer Number(s) of the member accounts to be included
- Customer Number of the account from which attributes will be taken to create the summary account
- Mailing address for delivery of the consolidated bill
- Document certifying the designated individual as the entity’s responsible officer
- Name, location, telephone numbers, and email address of the commercial and technical contacts, as well as the person in charge of the requesting entity
It is the energy consumed through the activities carried out in the company; it is the sum of the consumption of machinery, equipment, lighting, among others.
It is the energy generated by certain equipment such as motors and transformers that does not represent actual energy consumption, but must be controlled. If it exceeds 50% of the active energy, it is penalized or billed at the Distribution rate according to the applicable rate formula.
It is a set of capacitors installed in electrical systems, designed to correct the power factor of the customer’s equipment in order to prevent the consumption or significant increase of reactive energy and thus avoid penalties.
When consumption cannot be measured for reasons beyond the control of the Company and even the user, regulations allow the amount to be estimated based on average consumption.
- When we do not have access to the meter to take a reading: closed premises, cases in which entry is not permitted, or situations that pose a risk to our meter reader when taking the reading.
- Meter failure: defective, burned out, or disconnected meter.
- Installation conditions: opaque display or meter installed at an excessive height.
- Significant deviation in consumption: a variation in consumption that must be validated to determine the cause generating it.
Once a reading can be taken and actual consumption can be billed, a consumption rebilling adjustment will be performed. This process compares the difference between the readings taken and the consumption previously billed based on the average.
It is an amount that is either credited or charged, related to the energy consumption reported on the bill. It occurs when, in the previous billing period, consumption was calculated based on an average, and in the current period a meter reading is obtained that allows the actual consumption for both periods to be calculated (the consumption for the current period and the consumption that was either unbilled or overbilled in the previous period).