Why use the Enel Customers App

The Enel Customers App is a self-management channel that allows you to carry out different procedures and energy service queries from your cellphone, easily and quickly. Download it for free and sign up::



If you're unsure how to do it, check out the guide for Android devices here and iOS devices here


What you can do in the Enel Customers App:

Download your bill
Check the amount and due dates of your products and services. You can also view your billing history for up to 12 months.
Consult your Account Summary
Explore the accounts associated with your name and their status.
Open bill
Sort the charges for the services and products you have with us and pay only the items you require.
Request a payment agreement
Catch up on your energy bill through an installment payment agreement.
Request a payment deadline
Get an extension to pay your energy bill.
Pay your bill
Pay securely with the PSE button.
Submit requests
With the online form you can contact us and we will respond via e-mail.
Enter your meter reading
Add the monthly consumption so that the bill reflects the actual value and not an estimate.
Stay informed about service updates
Report power outages and track their progress. You can also stay updated on scheduled maintenance.
Biometric Authentication
An easier way to log in to the Enel Colombia App with your fingerprint or facial recognition.


Read more about it

Learn how to enable or disable fingerprint or facial recognition login in the App here


Below, we'll show you step by step how to perform some transactions and inquiries regarding the energy service in the App. For more videos, visit our YouTube channel here

View your previous month's bills and current consumption. Watch the following video for an explanation.

Report power outages. From your cellphone, you can report any issues with your energy service. In this video, you'll see the step-by-step process.

Do you have any outstanding debts with us? Request a payment agreement through the app by following the steps in this video.