Elena is on #EnelWhatsApp
Discover the new menu of options and carry out more transactions and inquiries on your own.
Meet Elena, your virtual assistant available 24/7!
You can now count on her support for a variety of requests and inquiries. Save her WhatsApp number 316 890 6003 and reach out whenever you need assistance!
Follow these simple steps to chat with Elena:
- Send an initial message, such as “Hi.”
- Type the number of the menu option you want, for example: 1
- Provide a specific response or type the number of the option you prefer.
What can I do on Enel’s WhatsApp?
Type #1 to check your bill information. You can download a copy of your express bill, check your account status, and separate charges for payment.
Type #2 if you need to report a power outage or energy service issue at your home.
Type #3 to report a public lighting issue in the city.
Type #4 to learn about ways to pay your bill without leaving home.
Type #9 to generate an installment payment agreement and get up to date with your energy bill.
Type #10 if you need personalized assistance from a live advisor.
To learn more about option 1: Check your bill information, click here.
We explain it to you
Here we show you the simple step-by-step process to save Elena’s number in WhatsApp.
Find out how to request your express bill and speed up your processes with us.
Learn how to report power outages quickly and easily.