Balance transfer request

 A procedure whereby the owner of the property requests to transfer a balance from one account to another.


Temporary service suspension

Procedure whereby the owner of the property where the energy service is provided requests the service be suspended while the property is unoccupied.

It is important to bear in mind that the maximum service suspension period by mutual agreement will be twelve (12) months, extendable upon owner request.



Inspection charge authorization

Format filled out by the customer to authorize Enel Colombia to settle the costs corresponding to this revision in the next billing.