Description
Procedure to apply when the customer has made the payment but it is not correctly reflected in the invoice.
REQUIREMENTS
- If the payment was made with an invoice, attach the original invoice and a copy of the applicant's ID.
- If the payment was made via payment terminal, Gtech, Éxito, Redeban, ATMs or any electronic means, attach bank certificate or original voucher issued when paid and a copy of the applicant's ID.
- If the payment was made via a ‘Baloto’, attach the original voucher and a copy of the applicant's ID.
- If the payment was made online, attach the printing screen of the successful transaction.
- For direct debit, mobile banking and/or scheduled payment, attach a copy of the account statement showing the payment.
CONSIDER
This procedure must be filed, for this reason you must attach a request letter and process it through the Enel Colombia Service Centers.
