• People
  • BUSINESSES
  • LEARN ABOUT ENEL
  • STORIES
  • INNOVATION AND SUSTAINABILITY
  • INVESTORS
  • Help me
Home
  • Contact Us
  • ES
  • EN
Important Links
  • People
  • BUSINESSES
  • Investors
  • Innovation and Sustainability
  • About Enel
  • Press
  • Work at Enel
  • Support
  • Contact Us
Global Sites
    • Enel Corporate
    • Enel Americas
    • Enel Green Power
    • Enel X
    • Enel Startup
    • Global Trading
    • Enel Open Innovability
    • Global Procurement
  1. Home
  2. Products and services
  3. Procedures Guide
  4. Favorable balance refund to another seller’s accounts

Favorable balance refund to another seller’s accounts

  • Facebook
  • Twitter
  • Email
  • Print

Description

Procedure to apply when the account holder presents a favorable account balance on the invoice and wants a transfer it to the account of another seller.

REQUIREMENTS

Citizenship ID if a natural person.

Chamber of Commerce certificate for legal persons and copy of the legal representative’s ID.

Original payment supporting document.

Original payment supporting document.

Border registry registration before XM S.A. E.S.P.

CONSIDER

* For customers who have a favorable balance, as the result of a change of seller, the company's Invoicing Division will inform the sellers about these balances so that they in turn can notify their customers, informing them that in order to refund these balances they have to:

* File a refund request letter and specify the means, check or deposit in a bank account, and attach the aforementioned documents.

* A bank certificate from the bank that houses the account number is required if the requested refund is to take place through a savings and/or checking account deposit.

* If a legal person, you attach TIN document.

* If a natural person, the Single Tax Registry document.

Related procedures

1.10 shutterstock_272975228 302 x 423 px

Money refund payment of ecos

1.10 shutterstock_272975228 302 x 423 px

Load reduction direct service elimination meter transfer service drop theft meter theft (legal person - official service - owner, authorized or lessee)

1.10 shutterstock_272975228 302 x 423 px

Equalization of architectural or historical conservation buildings (decrees 606 of 2001 and 678 of 1994)

  • © ENEL S.A 2018
  • All rights reserved
  • Legal
  • Cookies Policy
  • Data Treatment Policy

Cookies in Enel Colombia

Our website uses cookies to offer you its services. When you navigate this site, you accept this policy. Learn more about our Cookie Policy.