Billing and collection of third-party waste services

Starting in December, customers of URBASER SOACHA S.A. E.S.P. – Soacha operation will pay for the waste collection service through their Enel Colombia electricity bill.

Where can I see the waste service charge on my electricity bill??

The Enel Colombia bill design is divided into two sections: in the upper section, you will find the information related to the residential public electricity service charges; in the lower section, highlighted in blue, you will find the waste collection service charge.

Why was the alliance between Urbaser and Enel created?

Because Urbaser will begin the monthly billing and collection of the waste service, which will now rely on our company’s advanced billing and collection system.

Benefits of having the waste service charge integrated into the Enel Colombia bill

This improvement will make payment easier for residents of Soacha, since the waste service charge will now appear on the electricity bill rather than on the water bill.

Additionally, this new system will allow you to view the details of your consumption, better plan your expenses, access more than 37,000 in-person payment points nationwide, and switch to virtual billing if you prefer, so you can pay from your cellphone or computer, at any time and from anywhere.

There will be no changes to the tariff or additional costs. The only difference is that the charge will now be billed monthly instead of bi-monthly.

You can also rest assured regarding the charge applied to your property, as Urbaser Soacha is supervised by the Superintendence of Residential Public Utilities and complies with Decree 2981 of 2013 regarding the provision of the public waste service, ensuring the cleanliness of public areas in the municipality.

If you have questions or a claim, who can you contact?

Initially, there will be a transition period during which the billing periods for both services will be unified. If you have questions or claims, please contact:

• E-mail: cliente.soacha@urbaser.co
• Website: www.urbaser.co
• Mobile: 321 358 8711
• Phone numbers: 575 5693 - 575 7403

Starting in January, customers of URBASER FACA – Facatativá operation will pay for the waste collection service through their Enel Colombia electricity bill.

Where can I see the waste service charge on my electricity bill?

The Enel Colombia bill design is divided into two sections: in the upper section, you will find the information related to the residential public electricity service charges; in the lower section, highlighted in blue, you will find the waste collection service charge.

Why was the alliance between Urbaser and Enel created?

Because Urbaser will begin the monthly billing and collection of the waste service, which will now rely on our company’s advanced billing and collection system

Benefits of having the waste service charge integrated into the Enel Colombia bill

This improvement will make payment easier for residents of Facatativá, since the waste service charge will now appear on the electricity bill rather than on the water bill.

Additionally, this new system will allow you to view the details of your consumption, better plan your expenses, access more than 37,000 in-person payment points nationwide, and switch to virtual billing if you prefer, so you can pay from your cellphone or computer, at any time and from anywhere.

There will be no changes to the tariff or additional costs. The only difference is that the charge will now be billed monthly instead of bi-monthly.

You can also rest assured regarding the charge applied to your property, as Urbaser FACA is supervised by the Superintendence of Residential Public Utilities and complies with Decree 2981 of 2013 regarding the provision of the public waste service, ensuring the cleanliness of public areas in the municipality.

If you have questions or a claim, who can you contact?

Initially, there will be a transition period during which the billing periods for both services will be unified. If you have questions or claims, please contact:

• Email: cliente.facatativa@urbaser.co
• Website: www.urbaser.co
• Phone numbers: 842 2202 - 842 8029

Through the joint billing scheme, some providers of public sanitation services in Bogotá collect payment for their service through Enel Colombia’s energy bill.

This allows users to find, in a single document, both the information about their energy consumption and the corresponding charge for sanitation services, while maintaining the independence of each service and of the entities responsible for their provision.

Currently, the following sanitation operators bill their service through Enel Colombia’s energy invoice:

CIUDAD LIMPIA BOGOTA S.A. E.S.P.

Provides sanitation services in the districts of Fontibón and Kennedy.

BOGOTÁ LIMPIA SAS ESP

Provides sanitation services in the districts of Barrios Unidos and Engativá.

LIME S.A. E.S.P.

Provides sanitation services in the districts of Antonio Nariño, Bosa, Ciudad Bolívar, Los Mártires, Puente Aranda, Rafael Uribe Uribe, Teusaquillo, and Tunjuelito.

Promoambiental Distrito SAS E.S.P.

Provides sanitation services in the districts of Usaquén, Chapinero, La Candelaria, Santafé, San Cristóbal, Usme, and Sumapaz.

Área Limpia D.C. S.A.S. E.S.P.

Provides sanitation services in the district of Suba.

Why was the alliance between Enel and the sanitation operators created?

Enel Colombia was chosen by the different sanitation operators for joint billing and collection of their service, with the purpose of providing users in Bogotá’s various districts the benefits of the monthly billing scheme, as well as a wide portfolio of payment points and channels, and the advantages of Enel Colombia’s invoice design.

Benefits of having the sanitation service charge integrated into Enel Colombia’s invoice

Joint billing allows users to find, in a single document, both the energy service charge and the sanitation service charge, while always maintaining the independence of each service and their respective tariffs.

The main advantages of this scheme include:

• Greater ease of payment, with only one invoice.

• Access to more than 37,000 in-person payment points nationwide.

• The option of a virtual invoice, which allows users to view and pay their bill from a mobile phone or computer.

It is important to note that including the sanitation service in the invoice does not modify the energy service tariff nor generate additional costs, since both services are billed and managed independently.

Additionally, sanitation service operators are companies supervised by the Superintendence of Public Services and comply with Decree 2981 of 2013, regarding the public sanitation service and ensuring the cleanliness of public areas in the districts.

What does it mean that Enel is the collector of the sanitation service?

Enel Colombia acts solely as the biller and collector of the sanitation service. Its role is limited to issuing a joint invoice and facilitating the collection of the sanitation service through its payment channels, an activity carried out in compliance with the current legal and regulatory framework.

And if you have questions or complaints, who can you contact?

Since Enel Colombia is only responsible for printing the invoice and collecting payments, the proper provision of the sanitation service and the process of calculating the charge (amount and tariff assigned to each customer) depend on the sanitation operators, whom you can contact through their customer service lines.

Contact Channels of Área Limpia

• Customer Service Phone Line (PQR): 110

• Customer Service Center: Calle 129 # 54 – 38/40, stores 123 and 124. Limited capacity. Service hours: Monday to Friday from 7:00 a.m. to 5:00 p.m., Saturdays from 9:00 a.m. to 1:00 p.m.

• SuperCADE Suba Service Center: Cra 91 # 134 – 34, Stores 1 and 2. Service hours: Monday to Friday from 7:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 5:30 p.m.; Saturdays from 8:00 a.m. to 12:00 p.m.

• Email: linea110@procerasero.co

• Website: https://arealimpia.com.co/

• PQR Filing: https://sigab.gov.co/

   

Contact Channels of Promoambiental

• Customer Service Phone Line (PQR): 110

• Customer Service Center: TV 4 # 51A – 25. Limited capacity. Service hours: Monday to Friday from 7:00 a.m. to 5:00 p.m., Saturdays from 9:00 a.m. to 1:00 p.m.

• SuperCADE 20 de Julio: Cra 5A # 30D – 20 Sur. Service hours: Monday to Friday from 7:00 a.m. to 5:00 p.m. (continuous), Saturdays from 8:00 a.m. to 12:00 p.m.

• Cade Toberín: Cra 21 # 169 – 62, Sttugart Shopping Center, Store 118. Service hours: Monday to Friday from 7:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 4:00 p.m.

• Email: linea110@procerasero.co

• Website: https://www.promoambientaldistrito.com/

• PQR Filing: https://sigab.gov.co/

   

Contact Channels of Bogotá Limpia

• Municipality: Bogotá D.C.

• Operator Name: BOGOTÁ LIMPIA SAS ESP

• Service hours: Monday to Friday from 7:00 a.m. to 5:00 p.m., Saturdays from 9:00 a.m. to 1:00 p.m.

• Office Address: Carrera 69 # 80-27/45, Store 4

• Email: linea110@procerasero.co

• Customer Service Phone Line: 110

• Website: www.bogotalimpia.com

   

Contact Channels of Ciudad Limpia

• Customer Service Center: Av. Boyacá # 6B-20/28, Bogotá D.C. Service hours: Monday to Friday 7:00 a.m. – 5:00 p.m.; Saturdays 9:00 a.m. – 1:00 p.m.

• SuperCADE de las Américas: Av. Carrera 86 # 43-55 Sur, Bogotá D.C. Service hours: Monday to Friday 7:00 a.m. – 12:00 p.m. and 1:00 p.m. – 5:00 p.m.; Saturdays 8:00 a.m. – 12:00 p.m.

• Cade Fontibón: Carrera 106 # 15A-25, Bogotá D.C. Service hours: Monday to Friday 7:00 a.m. – 12:00 p.m. and 1:00 p.m. – 4:00 p.m.

• Cade Plaza de las Américas: Carrera 71D # 6-94 Sur, Stores 1132–1134, Bogotá D.C. Service hours: Monday to Friday 7:00 a.m. – 12:00 p.m. and 1:00 p.m. – 4:00 p.m.

• Email: linea110@procerasero.co

• Website: https://ciudadlimpiabogota.com.co/

   

Contact Channels of LIME

• Municipality: Bogotá D.C.

• Operator Name: LIMPIEZA METROPOLITANA S.A. E.S.P. (LIME S.A. E.S.P.)

• Service hours: Monday to Friday from 7:00 a.m. to 5:00 p.m. (continuous), Saturdays from 9:00 a.m. to 1:00 p.m.

• Office Address: KR 56 # 9-17, Store 2, Bog Americas Building, Puente Aranda, across from the Transmilenio “Distrito Grafiti” station.

• Customer Service Phone Line: 110