Take a step forward and join the virtual billing revolution

It is a service through which you receive your bill by email. The email includes a summary of the amount due and a copy of the original bill attached in PDF format. The Virtual Bill contains the same information as the printed bill, including attachments related to charges for other products and services (loans, insurance, etc.).

Yes. Once you enroll in the Virtual Bill service, delivery of the printed bill is discontinued. With the Virtual Bill, you may complete any procedures you require with Enel Colombia.

Yes. It applies to all customers with an electricity supply.

Yes. The Virtual Bill service applies to all customers with an electricity supply within Enel Colombia’s service area.

In accordance with Act 1581 of 2012 and the Personal Data Processing Policy, by enrolling in the Virtual Bill service, the user authorizes the companies of the Enel Group in Colombia to process their data for all purposes related to managing their request, their active products, the provision of the public electricity service under the public service contract, and the generation, storage, commercialization, and distribution of energy resources. For more information, click here.

• Always have it with you. Access it anytime from your email.
• Save space by eliminating the need to store paper documents.
• Email is a more secure and reliable way to receive and keep your information.
• You will receive reminders through your registered contact information.
• Most importantly, you contribute to environmental sustainability by reducing paper use.

No. You can easily enroll by clicking here.

Yes. With the special delivery service, you may enroll in the Virtual Bill. If necessary, we will keep the special delivery of the bill active in accordance with the “Special Delivery” guidelines.

If you have the special delivery service, you may request the Virtual Bill service. If Codensa deems it necessary, the printed bill will continue to be sent in addition to the Virtual Bill.

The Virtual Bill contains the same information as the printed bill, including attachments related to charges for other products and services (loans, insurance, etc.).

If you wish to share billing information with another person, you may register a second email address so they also receive the Virtual Bill.

Yes. You may register up to two (2) email addresses for the same account. This must be done at the time of enrollment. If you need to change one of the two registered email addresses, you may do so by clicking here.

Having two registered email addresses may be useful if, for example, you are a tenant or property owner. In this case, both parties can receive the Virtual Bill. Likewise, if you have products associated with another user (Easy Credit, insurance), you may register that person’s email as the second address to receive a copy of the Virtual Bill.

If you are responsible for paying the bill, you may enroll. If the property owner wishes, they may also receive the same Virtual Bill to monitor the billing of their property.

Enrollment is very easy. You may complete the form after clicking here, or you may enroll through any of our customer service channels, which you can review by clicking here.

You can find it in the upper right-hand corner of your bill. You may also receive assistance through our chat by clicking here.

Please monitor your usual delivery dates. If you do not receive it, you must notify the Company and request a duplicate through any of our customer service channels. You may also check with your neighbors and monitor notifications sent to the contact information you registered for the Virtual Bill.

We will send your Virtual Bill to the email address you registered, from the sender  factura.virtual@clientescol.enel.com The email will include a summary of the amount due and the original bill. You can view the bill in the attached PDF file.

The Virtual Bill contains all the information included in the printed bill, including details of other associated products and services. You must review the subsequent or attached pages within the PDF document.

When you enroll in the Virtual Bill service, delivery of the printed bill is replaced by delivery via email. During the first month after enrollment, we will send a printed communication as a transition and reminder for you to check your bill at the email address you registered.

It is important to keep your email address updated, especially if there are changes regarding the person responsible for payment of the bill, such as a tenant or property owner. In case of changes, you may update your information by clicking here.

We also recommend adding factura.virtual@clientescol.enel.com to your email provider’s safe or trusted senders list.

This will help prevent your bill email from being blocked or incorrectly classified as spam or junk mail.

It is important to keep your email address updated, especially if there are changes in the person responsible for payment of the bill, such as a tenant or property owner. In case of updates, you may modify your information by clicking here.

We also suggest adding factura.virtual@clientescol.enel.com  to your safe or trusted senders list to ensure your bill is not blocked or marked as spam.

You may enroll in the DIAN Electronic Equivalent Document by clicking here. Please note that the email addresses you register for this document will be the same ones registered for the Virtual Bill.

It is not possible to receive a copy of the Electronic Equivalent Document if you do not receive your bill in digital format. In addition to the many benefits of DIAN electronic invoicing, this change promotes reduced paper consumption and contributes to environmental sustainability.

Accordingly, the nature of electronic invoicing updates the conditions of the document you currently receive, incorporating DIAN validation. This document will be sent electronically to the registered user’s email address.

It is important to clarify that once a user registers to receive the Electronic Equivalent Document, it will be delivered electronically. Customers who currently receive their electricity bill in printed format will begin receiving the graphic representation of the bill in digital format (PDF) via email, along with the DIAN Equivalent Document in XML format.

You may update your information by completing the form after clicking here. You may also do so through our customer service channels.

You can find it in the upper right-hand corner of your bill. You may also receive assistance through our chat by clicking here.

Please remember that it is sent as a PDF attachment or through a link that allows you to open it online.

Make sure you have the latest version of Adobe Reader installed. If you do not have it, you may click here from the device you are using to view your bill. If the issue persists, contact us by clicking here.

You may review the different payment options available by clicking here.

With the Virtual Bill, you do not need to print your bill, as you have access to electronic payment methods such as: PSE (payment button available in the Virtual Bill email or on the Enel Colombia website), mobile banking, digital wallets (Movii, Nequi, Daviplata), automatic debit, and your bank’s telephone banking services. We invite you to learn more about these options on our website by clicking here.

You may also pay your bill at nearby in-person payment locations (Baloto, Chance Pagatodo), ATMs, Redeban terminals, and Banco de Bogotá branches, simply by providing your account number.

If you ever need to print your bill, it is recommended to use a laser printer and/or the Google Chrome browser, or print a duplicate at the self-service kiosks located at our customer service centers.

Do not worry. The Virtual Bill system is configured to provide a helpful reminder. One day before your bill’s due date, you will receive a text message at the mobile number you registered.

All banks require a printed bill except Banco de Bogotá. This also applies to Banco de Bogotá locations in CADEs and SUPERCADEs.

With the Virtual Bill, you may request payment receipts at Customer Service Centers by simply providing your account number. You do not need to present a printed bill.

With the Virtual Bill, you may request payment receipts at Customer Service Centers by providing only your account number, without presenting a printed bill.

As of April, you also have the option to request payment receipts through the mobile app or the website, without visiting a Customer Service Center. This service is available to customers who are current on their payments and have a good payment history. Please review the applicable terms and conditions.

In this way, you may obtain your payment receipts more conveniently, without needing to print the Virtual Bill to make the request.

You may make your payment through the PSE button available in the Virtual Bill email.

It is very important to remember that paying your bill within the due date helps you avoid additional charges.

You may unsubscribe from the Virtual Bill service through any of the Company’s available customer service channels or by accessing the Private Area and clicking here.

The response time for any type of claim, including those related to the Virtual Bill service, is fifteen (15) business days from the date the claim is submitted.

You may unsubscribe from the Virtual Bill service through the website link or by contacting us through any of your preferred customer service channels.

The person responsible for payment determines how the bill is delivered. If the property owner wishes, they may also receive the same Virtual Bill at the same time as the other users, allowing them to monitor the billing for their property.

Both the property owner and the tenant may cancel enrollment in the Virtual Bill service whenever they deem it necessary.

Both you and your tenant may receive the Virtual Bill (VB). You may register up to two email addresses per account. This allows both parties to access the benefits of the Virtual Bill service. You can update the subscription by clicking here.

When the tenant’s lease ends, or at any time you choose, you may update the subscription by clicking here.

Both the tenant and the property owner may enroll in the Virtual Bill service by registering two email addresses. In this way, both parties will receive the bill and remain informed.

If the lease agreement ends, the Virtual Bill delivery may be canceled and switched back to printed delivery.

Please remember that both the tenant and the property owner may receive the Virtual Bill by registering up to two email addresses by clicking here.

No problem. Each time this occurs, you may update your subscription by clicking here.

Whenever this occurs, you may update the subscription by clicking here.