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  1. Home
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  3. Procedures Guide
  4. Money refund of favorable customer balances (account holder)

Money refund of favorable customer balances (account holder)

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Description

Procedure to apply when the account holder presents a favorable account balance on the invoice and desires a refund.

REQUIREMENTS

  1. Property ownership history and no-lien certificate, no more than 30-day issuance.
  2. Copy of the ID of the person whose name appears on the invoice.

CONSIDER

*If the address in the Property ownership history and no-lien certificate does not match the one in the invoice, attach a cadastral certificate of no greater than 30-day issuance.

* The property owner’s (Account holder) bank certificate must be presented in case of transfers or deposits to Savings or Current accounts.

* If owned by a company or commercial establishment, the request must be signed by the legal representative with an appended copy of his/her ID and the original Certificate of Existence and Legal Representation issued by the Chamber of Commerce, with a date of issuance no greater to 30 days.

Copy of the document called "Tax Identification Number - TIN" issued by the DIAN

* This procedure must be filed, for this reason you must attach a request letter and process it through the Enel-Codensa Service Centers.

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