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Enel Colombia procedures and requests guide

Here you will find all the requirements and customer service channels you need to consider when submitting a procedure and/or request related to electricity service, new connections, Crédito Fácil CODENSA, and Enel Colombia’s value-added products and services.

Electricity service

Review the requirements to manage your requests related to electricity service, including billing, payments, and more.

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New connections

Find out what you need to request a new electricity account, account separation, and more.

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Crédito Fácil CODENSA

Discover what you need to know to make inquiries about your loan status, payment receipts, and more.

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Enel Colombia Value-Added products and services

Find more information to manage your procedures related to insurance, home assistance services, subscriptions, and more.

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