Energy services

Subsidy granted on the cost of electricity for irrigation districts that use electromechanical equipment for their operation, duly verified by the respective service providers, the irrigation district users, and irrigation districts administered by the State or by User Associations duly recognized by the Ministry of Agriculture and Rural Development. Learn more.

Procedure carried out to apply Decree 2287 of 2004 (Subsidy on the contribution value) to public water supply and sewerage service providers for electricity consumption specifically used in operational activities inherent to the provision of the public service under their responsibility. Learn more.

Request for exemption from the contribution charge for non-profit assistance entities that provide protection services to children, persons with physical, sensory, or mental disabilities, individuals in indigent conditions, and the elderly. Learn more.

Request for exemption from the contribution charge for non-profit educational service providers, such as schools, colleges, universities, and other educational institutions. Learn more.

Request for exemption from the contribution charge for healthcare service providers, such as hospitals, clinics, health posts, and health centers, regardless of whether they are public or private, with or without profit status. Learn more.

Procedure carried out when the service user requires the bill to be issued in their name as the service user. Learn more.

Procedure carried out to update the property address on the bill when its official address (nomenclature) has changed. Learn more.

Procedure carried out to update the property’s socioeconomic stratum on the bill. Learn more.

Procedure carried out to update the property owner’s name on the bill. Learn more.

Procedure carried out to update the service classification of the property on the bill (for example, residential, commercial, industrial, etc). Learn more.

Procedure carried out to update the property’s service classification so that it is registered as an official service (for example, residential, commercial, industrial, etc). Learn more.

This procedure is carried out to update the service classification of the property on the bill — for example, if your energy account is residential, commercial, industrial, etc. Learn more.

This procedure is carried out when the customer wishes to request the cancellation of their account. Learn more.

This procedure applies when the account holder has a credit balance on the bill and requests that it be transferred to an account with another energy retailer. Learn more.

This procedure applies when the account holder (legal entity) has a credit balance on the bill and requests a refund. Learn more.

This procedure applies when the account holder has a credit balance on the bill and requests a refund. Learn more.

Applies to properties classified under integral and typological conservation categories, used for residential purposes and maintained in good condition. Owners may request from the District Institute of Cultural Heritage an official opinion for the equalization of the property to socioeconomic stratum one (1). Learn more.

Request for exemption from the contribution charge for billing electricity consumption in common areas where a contribution charge is applied. Learn more.

Procedure to apply Decree 2860 of 2013 (contribution exemption) for industrial electricity users whose primary economic activity is registered in the Tax Registry (RUT) under Codes 011 to 360, 581, and 411 to 439 of Resolution 000139 of 2012, issued by the UAE – National Tax and Customs Directorate (DIAN). Learn more.

This procedure applies when the customer has made a payment and it was not correctly applied to the bill. Learn more.

This procedure applies when the customer mistakenly pays the wrong bill. Learn more.

This procedure applies when a payment has been made but has not been properly processed or reflected in the account. Learn more.

A request submitted by the customer to the company seeking financial compensation due to a failure in service provision that impacted the development of their commercial activity. Learn more.

A request submitted by the customer to the company seeking financial compensation for damage caused to food products. Learn more.

A request submitted by the customer to the company seeking financial compensation for damage caused to household appliances or industrial equipment. Learn more.

A request submitted by the customer to the company seeking financial compensation for damage to vehicles.

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A request submitted by the customer to the company seeking financial compensation due to personal injury or death. Learn more.

A request submitted by the customer to the company seeking financial compensation for the loss of an animal due to the company’s actions or omissions. Learn more.

A request submitted by the customer to the company seeking financial compensation for the loss of a purebred animal due to the company’s actions or omissions. Learn more.

This procedure is carried out to request a technical on-site inspection by Enel in order to verify the proper functioning of the meter, related to:

Under-registration (lower consumption recorded than actual usage)
Over-registration (higher consumption recorded than actual usage)
Meter reversal (when the property’s consumption is being recorded by another meter)
Physical damage to electrical installations or the meter affecting proper operation
Reports of potential energy theft

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This procedure applies when the customer requests a temporary suspension of electricity service, provided that the property is unoccupied. Learn more.

This procedure applies when the account holder or bill payer makes a payment to the wrong energy account and requests that the amount be credited to the correct account. Learn more.

This procedure is carried out to inform Enel Colombia that a person residing at the property depends on electricity for survival, such as: oxygen-dependent patients, insulin-dependent patients, dialysis patients, or individuals requiring refrigeration of medication for special treatments. Learn more.