Value-added products and services
Procedures and Requests Guide
Discover our complete guide for managing procedures and requests related to value-added products and services. Here you will find detailed information about the requirements, documents, and service channels to manage your insurance policies, home assistance services, subscriptions, and other services.
This is the procedure carried out when the product holder wishes to update their information across all Enel X systems.
This is the procedure carried out when the customer wishes to request a change of product ownership due to the death of the holder.
This is the procedure carried out when the customer wishes to request cancellation of the insurance and/or assistance service due to the holder’s death.
This is the procedure carried out when the insurance or assistance holder wishes to cancel the product.
This is the procedure carried out when the property owner or tenant requests cancellation of a product because they do not recognize the holder of the insurance or assistance service.
This is the procedure carried out when the product holder or a third party requests a copy of the policy for active insurance and/or assistance products.
This is the procedure carried out when the holder wishes to request the inclusion, removal, or modification of affiliates and/or beneficiaries of insurance and/or assistance products.
This is the procedure carried out when the property owner wishes to restrict or block collection charges from being billed on the energy invoice.
This is the procedure carried out when the customer wishes to remove improper charges.
This is the procedure carried out when the holder of the products wishes to request the transfer of insurance and/or assistance charges to another energy account or supply.
This is the procedure carried out when the product holder wishes to validate inconsistencies in insurance and/or assistance charges.