Digital channels changed our lives. Thanks to them we can carry out an infinity of operations from anywhere by following some simple steps. We are aware of this, so we adopted them as part of our strategies to achieve Digital Transformation.
Digital Transformation means integrating technology in all areas of the company to change its processes, as well as how it operates and offers better services.
It is an exciting subject, with many aspects to consider and technologies that we are learning from; if you want to know more about it, you can delve into it here.
What we like most about Digital Transformation is that we have adapted very well to its precepts, for example, as mentioned, with the use of these digital channels within the company and for our clients.
Our digital offer
Within the company we have projects that are already part of the Digital Transformation, and outside of it we have several that seek to improve the experience of our clients with our products and services.
Projects such as our smart meters that allow an exact measurement of consumption, as well as our EnelX business line, focusing on home, city, mobility and industries, are some of the most relevant.
But today we will talk about the digital offer that service users have at their disposal. Thanks to Digital Transformation, our digital clients have the possibility of accessing various tools that facilitate their life and experience with our energy service. Do you know them?
- Enel-Codensa App: with it you can pay your energy bill, as well as report service failures and find out about maintenance operations. It is very easy to use and all you have to do is download it to your cell phone on IOS or Android. If you don't have it yet, go to: https://bit.ly/2wggI8J
- PSE button: it is a payment button on our website that allows you to pay your bill from wherever you are.
- Online billing: by registering here you can receive your bill in your email. In addition, you help us save paper and, above all, take care of the environment.
- radicacionescodensa@enel.com.co: a dedicated e-mail address to receive service filings.
- And our social media Twitter @Codensaservicio Facebook @Codensaenergía Twitter @Codensaenergía: where you can be in touch with us in a more agile and direct way, as well as find out about news in service cuts and maintenance operations.
Our digital ecosystem is robust and complements itself so that our clients truly live an easy and valuable experience. If you are not using our digital channels yet, what are you waiting to get started?