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Discover the characteristics that require your project to be managed as a special connection:

  1. Your project will have more than 12 accounts.
  2. It requires an installed capacity exceeding 30 kW in urban areas or more than 15 kW in rural areas.
  3. It is located more than 30 meters from the low-voltage network.

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Learn About the 4 Stages of Your Electrical Connection!

 

Feasibility

This is a preliminary analysis that determines the technical and commercial viability of a special electrical connection for residential, commercial, or industrial projects, as well as for energy producers.

Average processing time:: 7 business days in accordance with CREG regulations.
 

1. Request for Service Conditions (Feasibility)

You will begin the process by filing the technical, documentary, and commercial requirements necessary to obtain electricity for your project:

 

2. Review and Analysis of Service Conditions

All documentation is reviewed, a site visit is conducted if necessary, and a feasibility response is issued indicating the connection point for your project.

  • The response will be available within a maximum of 7 business days.
  • The response will be sent to the email address registered in the application, and you will also be able to consult it in My Enel.

 

 

Recommendations for Your Electrical Installation

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Document Quality and Resolution

Ensure high image quality for your documents at the time of submission. Avoid using copies.

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Verify Validity Periods

Keep in mind the validity periods of both your Service Conditions and your Connection Projects. If they have expired, you will not be able to move forward to the next stage of the process.

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Comply with Environmental Regulations

If your project will be carried out in environmentally sensitive areas, it is essential to comply with the applicable regulations. Otherwise, your request will not be considered viable.

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Charges Will Appear on Your Bill

Please remember that all payments are processed through your electricity bill. For this reason, you should never give money directly to our employees.

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If Technical Conditions Have Changed

If the technical conditions established in the feasibility approval have changed, you must request a modification of the feasibility.

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Construct Your Project Properly

Ensure that your project is built in compliance with current regulations, including NTC 2050, RETIE, and any additional standards that may arise during the construction period.

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RETIE Certifications

RETIE certifications for all components are required.

How can you check the status of your process?

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‎ Portal del cliente

‎ Descubre cómo Enel puede ofrecerte una conexión eléctrica segura, eficiente y sostenible para tu hogar o negocio. Conoce nuestros servicios y beneficios diseñados para mejorar tu calidad de vida y apoyyar tu emprendimiento.

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‎ Mi Enel

‎ Accede a tu cuenta personalizada en Enel y gestiona fácilmente tus solicitudes de nuevas conexiones y otros servicios eléctricos. Mantén un control total sobre tus trámites, consulta el estado de tus solicitudes y obtén asistencia personalizada cuando lo necesites.