Feasibility

Average processing time:: 7 business days in accordance with CREG regulations.
 

1. Request for Service Conditions (Feasibility)

You will begin the process by filing the technical, documentary, and commercial requirements necessary to obtain electricity for your project:

• Learn about the process and required documentation by downloading our guide.
• EFind the E1 application form by clicking here. In this video, we explain how to complete it.
• Send the required documents to the following email address: activaciones.colombia@enel.com
• You may also file your project through the PQR form by clicking Check the status and submit a request regarding your Self-Generator and/or DG application here. If you need guidance on how to complete it, we explain it in the following video.

2. Review and Analysis of Service Conditions

All documentation is reviewed, a site visit is conducted if necessary, and a feasibility response is issued indicating the connection point for your project.

• The response will be available within a maximum of 7 business days.
• The response will be sent to the email address registered in the application, and you will also be able to consult it in My Enel.

Connection Project Phase (Design)

This phase consists of reviewing the plans, calculations, and technical specifications that describe how a new user will be connected to the Company’s electrical system.

Average processing time: 7 business days for low-voltage projects and 15 business days for medium-voltage projects, in accordance with CREG regulations.

3. Preparation and Filing of the Connection Project

You must file the design of your project in accordance with the feasibility response issued.

• Learn about the process and required documentation by downloading our guide.
• Find the application form by clicking here
• Send the required documents to the following email address: activaciones.colombia@enel.com
  • (Subject line: Filing of Connection Project – Feasibility Number – Project Name).
• TYou may also file your project through the PQR form by clicking here. Remember to enter your approved feasibility number. If you have any questions, we explain it in the following video.

4. Project Review and Analysis

Our specialized personnel will review and respond to your request. If the design is approved, you will receive an email with the signed plan and the approval letter attached.

• The response will be available within a maximum of 7 or 15 business days, depending on the type of project.
• The response will be sent to the email address registered in the application, and you will also be able to consult it in My Enel.

Connection Request Phase (Work Completion Approval)

This phase certifies that the electrical installation has been completed in accordance with the approved plans and technical specifications, complying with the requirements of the Technical Regulation for Electrical Installations (RETIE) and other applicable regulations.

Average processing time: 7 business days for low-voltage projects and 15 business days for medium-voltage projects, in accordance with CREG regulations.

5. Connection Request

At this stage, you must file all technical and documentary requirements to begin validation of your project’s construction.

• Learn about the process and required documentation by downloading our guide.
• Find the application form by clicking here
• Send the required documents to the following email address: activaciones.colombia@enel.com
  • (Subject line: Filing of Connection Project – Feasibility Number – Project Name).
• You may also file your project through the PQR form by clicking here. Remember to enter your approved feasibility number. If you have any questions, we explain it in the following video.
• Please note that, as of April 1, 2025, you must submit the new Design Compliance Declaration and Construction Compliance Declaration forms with your applications. (Applicable to cases that do not require full certification.)
• If you plan to supply the meters, click here.
• Learn about the Advance Meter Installation procedure for VIP and VIS projects by clicking here.

(Subject line: Filing of Connection Project – Feasibility Number – Project Name)

6. Final Verification

You will receive a visit from our specialized personnel, who will verify that construction has been carried out in accordance with the approved connection project and applicable regulations, and validate it together with the required documentation.

• The response will be available within a maximum of 7 or 15 business days, depending on the type of project.
• The response will be sent to the email address registered in the application, and you will also be able to consult it in My Enel.

Energization and Meter Installation Phase

This is the final step of your project, during which we will supply electrical service and install the meters in accordance with your approved connection request.

7. Energy Supply and Meter Installation

All necessary internal coordination will be carried out to complete the electrical service connection so you can begin operating your project.

• The execution time depends on the complexity of the field work required.
• We will contact you to inform you of the scheduled date for the connection.

8. First Bill

We’ve reached the finish line! Once the connection has been completed and the meters installed, you will be able to use your service and will receive your first bill.