Payment agreement for debt under $3 million

If you owe less than $3,000,000 for your residential electricity service, this financing option is designed to help you pay your Enel Colombia balance.

If you have an outstanding Enel electricity balance between $30,000 and $3,000,000 that is less than 90 days past due, you may request a payment agreement through our digital channels with a term of up to 6 months and 0% interest.

Apply directly from your mobile device using the Enel Colombia App. Click here to learn the steps to complete the process from your phone using the Enel Colombia App.

Please note:

• This option applies only to debts related to electricity service. It does not apply to Crédito Fácil CODENSA balances, sanitation charges, or other products and services.
• You may not apply if you have a previous active agreement or if you have entered into more than two agreements in the last six months.
• Your account must not be under legal or pre-legal collection proceedings.
• You must not have written-off or frozen debt.
• The debt must not be under billing adjustment processing.
• You must not be involved in an active claim process.
• You must not have an active Temporary Suspension Cancellation (ATS).
• The agreement is subject to the issuance of a life and/or personal accident insurance policy covering the outstanding balance of your electricity bill debt.

Please remember that once the payment agreement has been generated, service reconnection will be completed within 24 hours. Click here to explore our Frequently Asked Questions and get the answers you need.

App: Request your agreement directly from your mobile device. Watch the video to learn how.

Private Web Area:  Register.

Service Chat: Start the chat.

WhatsApp: Learn how the process works.

Facebook Messenger: We explain how to do it here.

 For more information, contact us at (601) 5115 115, option 1 and then option 5.