Quick transactions through Enel Colombia’s digital channels
At Enel Colombia, we provide digital channels so you can complete your transactions quickly, securely, and easily. Access the Private Area or Public Area and manage your bills, payments, outage reports, service requests, and much more, online and from anywhere.
| Procedures and Inquiries | Private Area | Public Area | ||||
|---|---|---|---|---|---|---|
| Enel Clientes App | Website | WhatsApp 316 890 6003 | Live Chat | Facebook Enel Colombia | Website | |
| Download an exact duplicate of your bill | ✔ | ✔ | N/A | N/A | N/A | N/A |
| Enroll in Virtual Bill | ✔ | ✔ | Option 6 | Option 6 | Option 6 | N/A |
| Download Express Bill | N/A | N/A | Option 1 + option 1 | Option 1 + option 1 | Option 1 + option 1 | ✔ |
| Pay via PSE | ✔ | ✔ | N/A | N/A | N/A | N/A |
| Check account status | ✔ | ✔ | Option 1 + option 2 | Option 1 + option 2 | Option 1 + option 2 | N/A |
| View consumption, billing, and payment history | ✔ | ✔ | N/A | N/A | N/A | N/A |
| Separate bill charges and generate payment receipts | ✔ | ✔ | N/A | N/A | N/A | N/A |
| Create a payment agreement | ✔ | ✔ | Option 9 | Option 9 | Option 9 | N/A |
| Request a payment extension | ✔ | ✔ | N/A | N/A | N/A | N/A |
| Report a power outage | ✔ | ✔ | Option 2 | Option 2 | Option 2 | ✔ |
| Report a public lighting failure | N/A | N/A | Option 3 | Option 3 | Option 3 | N/A |
| Check scheduled maintenance | ✔ | ✔ | N/A | N/A | N/A | ✔ |
| Submit requests and PQRs | N/A | ✔ | N/A | N/A | N/A | ✔ |
| Contact an Advisor | N/A | N/A | Option 10 | Option 10 | Option 10 | N/A |
| Customer Ombudsman | N/A | ✔ | N/A | N/A | N/A | N/A |
Private Area Transactions
These are transactions available only to users registered in the Private Area of our website. If you do not have a profile yet, register easily here.
Download the Enel Clientes Colombia App for free on your mobile phone and manage your services from anywhere. Click to get it on Android or iOS.
Public Area Transactions
These are transactions you may complete through channels such as WhatsApp, Live Chat or Facebook, without needing to register or log in to your Enel profile.
Please remember that through these channels you may contact an online advisor by selecting Option 10, Monday through Friday from 8:00 a.m. to 5:00 p.m., or Saturdays from 8:00 a.m. to 12:00 p.m.